Responsible Gaming

At FairSpin Online Casino, we believe that gambling should always remain an enjoyable form of entertainment rather than a source of stress or financial hardship. We are fully licensed by the Curaçao Gaming Authority (CGA) under License Number OGL/2024/222/0540, and as a responsible operator, we take our duty of care towards every player seriously. Our commitment to responsible gaming is woven into every aspect of the FairSpin Casino experience, from account registration through to the way we design our bonuses, loyalty program, and customer support services.

We understand that for the vast majority of our players, visiting FairSpin casino to enjoy slots, live dealer games, sports betting, or our Play2Earn loyalty program is simply a leisure activity. However, we also recognise that for some individuals, gambling can become problematic. That is why we have built a comprehensive set of tools, policies, and support resources to help you stay in control whenever you play at FairSpin.

Our Approach to Safer Gambling

We at FairSpin are committed to promoting safer gambling practices across our entire platform, including our casino games, sportsbook, and the FairSpin app used on desktop, mobile browsers, Android APK, and iOS PWA. Our approach is built on prevention, education, and accessible support, and we continuously review our internal procedures to ensure we meet the highest standards expected of a licensed operator.

We encourage every player who registers with us, whether through the standard FairSpin Casino sign up process or after using a FairSpin promo code, to treat gambling as entertainment with a fixed budget rather than a way to make money or recover previous losses. Our team actively monitors account activity and may reach out proactively if we notice patterns that could indicate at-risk behaviour.

We provide clear information about the risks associated with gambling on our website and within our Help Centre.
We train our customer support agents to recognise signs of problem gambling and to respond with empathy and appropriate guidance.
We restrict access to our services to players who are underage or who have self-identified as vulnerable.
We review our marketing and bonus communications to ensure they do not target players who have activated self-exclusion or deposit limit tools.

Tools to Help You Stay in Control

We provide a range of account management tools that allow you to set boundaries on your play at FairSpin casino. These tools are available free of charge and can be adjusted directly through your account settings or by contacting our support team via live chat, email, or one of our messaging channels.

Deposit Limits

We allow you to set daily, weekly, or monthly deposit limits on your FairSpin account. Once you reach your chosen limit, we will automatically prevent further deposits until the specified period resets. If you wish to increase a limit, we require a cooling-off period before the change takes effect, ensuring that decisions are not made impulsively.

Loss and Wager Limits

In addition to deposit limits, we offer the option to set loss limits and wagering limits across our slots, live casino, and sports betting products. These limits help you manage your spending regardless of which games you enjoy, whether that's our 7,000+ slots, live dealer tables, or sports markets covering football, tennis, esports, and more.

Time-Out and Cooling-Off Periods

If you feel you need a short break from gambling, we allow you to activate a time-out period ranging from 24 hours up to several weeks. During this time, we will suspend your access to FairSpin casino, and you will not receive marketing communications from us. We also offer longer cooling-off periods of up to six months for players who need more time to reflect on their gambling habits.

Self-Exclusion

For players who require a more permanent solution, we offer a self-exclusion program. Once activated, we will close your access to FairSpin casino for a minimum period that you select, typically ranging from six months to five years, or permanently upon request. During self-exclusion, we will not allow you to reopen your account, and we remove you from all promotional mailing lists, including offers related to our FairSpin Casino welcome bonus, FairSpin free spins, or reload promotions. If you contact us wishing to reverse a self-exclusion request early, we will require a formal review process before any account is reactivated.

Reality Checks and Account Activity Reports

We provide reality check notifications that remind you how long you have been playing during a session. These pop-up reminders are designed to help you stay aware of time spent on our platform, whether you are exploring our slots library, live game shows, or the FairSpin app on your mobile device. Upon request, we can also provide a detailed account activity report showing your deposits, withdrawals, wagers, and time spent gambling with us, so you can make informed decisions about your play.

Protecting Minors

We strictly prohibit anyone under the age of 18, or the legal gambling age in their jurisdiction, from creating an account or playing at FairSpin casino. Our verification procedures require identity checks before withdrawals are processed, and we reserve the right to request additional documentation at any stage to confirm a player's age and identity. We also recommend that parents and guardians install parental control software on shared devices to prevent unauthorised access to our website and app by minors.

Recognising the Signs of Problem Gambling

We want every player to be aware of the warning signs that gambling may be becoming a problem. If you find yourself experiencing any of the following, we encourage you to make use of our responsible gaming tools or seek external support:

Spending more money or time gambling than you originally intended
Chasing losses by increasing bets or making additional deposits
Neglecting work, relationships, or personal responsibilities due to gambling
Borrowing money or using funds meant for essential expenses to gamble
Feeling anxious, irritable, or preoccupied with gambling when not playing
Hiding gambling activity from family members or loved ones

If any of these apply to you, we strongly encourage you to reach out to our support team. Our staff are available 24/7 via live chat, email at support@fairspin.io, or through Telegram, Viber, WhatsApp, and Facebook, and we will guide you through the tools available to help you regain control.

External Support Organisations

We recognise that professional support outside of our platform can be invaluable. We recommend that players experiencing difficulties with gambling contact independent organisations that specialise in problem gambling support, such as GamCare, BeGambleAware, Gamblers Anonymous, or the National Council on Problem Gambling, depending on your country of residence. These organisations offer confidential advice, counselling, and self-assessment tools independent of any operator, including FairSpin casino.

Our Ongoing Commitment

We at FairSpin online casino continually review and update our responsible gaming policies to reflect best practices within the licensed gambling industry. We regularly train our staff, audit our promotional practices including our welcome bonus and loyalty program structure, and assess our platform to ensure that responsible gaming remains a core priority rather than an afterthought. Whether you are a long-time member of our Play2Earn loyalty program or a new player who just registered using a FairSpin bonus code, we want your experience with us to remain positive, safe, and enjoyable.

If you have any questions about our responsible gaming tools, wish to set limits on your account, or need to discuss self-exclusion options, please do not hesitate to contact our support team. We are here to help you enjoy everything FairSpin casino has to offer, responsibly and safely.

Content updated: September 16, 2026