FairSpin Privacy Policy

At Fair Spin, we understand that your personal information is valuable, and we take our responsibility to protect it seriously. This Privacy Policy explains how we, operating FairSpin Casino at fairspin.io, collect, use, store, and safeguard your data whenever you visit our site, register an account, download the FairSpin app, or otherwise interact with our services. By accessing our platform, using FairSpin login credentials, or claiming a FairSpin bonus, you acknowledge and consent to the practices described below.

Who We Are

Our casino is owned and operated by Techcore Holding B.V., a company registered under the laws of Curaçao with registration number 151612, located at Abraham Mendez Chumaceiro Boulevard 03, Willemstad, Curaçao. We hold a valid license issued by the Curaçao Gaming Authority (License Number OGL/2024/222/0540), which authorises us to offer casino fairspin services globally. Payment processing on our platform is handled by Fabeltra Ltd, a company incorporated in Cyprus with registration number 399178, based at Boumpoulinas 1-3, Bouboulina Building, Nicosia, Cyprus. Together, we ensure that fair spin casino operations comply with applicable data protection standards.

Information We Collect

We collect various categories of information to provide you with a secure and personalised gaming experience.

Registration and Identity Data

• We gather your name, date of birth, address, email, and phone number when you register for a FairSpin casino account
• We request identity verification documents to comply with anti-money laundering (AML) regulations
• We may ask for proof of address or payment ownership before processing withdrawals

Financial and Transaction Information

• We record deposit and withdrawal history, including fiat currencies (USD, EUR, RUB, CAD) and over 30 supported cryptocurrencies such as Bitcoin, Ethereum, and USDT
• We monitor betting activity, wagers, and loyalty rewards including TFS tokens earned through our Play2Earn program
• We log promo code usage, including any FairSpin promo code, FairSpin bonus code, or TFS promo code FairSpin redemption

Technical and Usage Data

• We automatically collect your IP address, browser type, device information, and operating system
• We track how you use our FairSpin app, including sessions on Android APK, iOS PWA, or desktop browser versions
• We use analytics tools to understand navigation patterns across our online casino platform

Communication Records

• We keep records of your interactions with our support team via live chat, email, Telegram, WhatsApp, Viber, and Facebook
• We store correspondence sent to support@fairspin.io for quality assurance and dispute resolution

How We Use Your Information

Our Fair Spin platform uses collected data for several legitimate purposes, including:

• We verify your identity and age to ensure compliance with our licensing obligations
• We process deposits and withdrawals securely through our payment partner, Fabeltra Ltd
• We personalise promotional offers, such as FairSpin free spins, FairSpin no deposit bonus opportunities, and welcome packages
• We calculate loyalty levels and cashback rewards within our ten-tier VIP program
• We detect and prevent fraud, money laundering, and unauthorised account access
• We communicate important updates regarding your FairSpin casino login, account status, or bonus terms

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our site. These tools help us remember your preferences, maintain your session after a fairspin login, and analyse traffic patterns. You can manage cookie settings through your browser, though disabling certain cookies may limit functionality, including access to the FairSpin app download page or personalised bonus offers.

Sharing Your Information with Third Parties

We do not sell your personal data. However, we may share information with:

• We disclose data to payment processors, including Fabeltra Ltd, to complete transactions
• We share information with regulatory authorities, such as the Curaçao Gaming Authority, upon lawful request
• We work with software providers like NetEnt, Pragmatic Play, and Evolution Gaming, who may receive limited gameplay data to operate their games
• We may share data with fraud prevention and identity verification services to protect our fairspin blockchain casino ecosystem

Payment Processing and Financial Data

Our financial transactions, including deposits starting from 20 CAD and withdrawals of the same minimum, are processed securely by Fabeltra Ltd. We apply additional verification for payouts exceeding 2,000 EUR and reserve the right to split large withdrawals into instalments, subject to daily, weekly, and monthly limits. We retain transaction records as required by financial regulations applicable to our fairspin casino canada operations and other target markets.

Data Security

We implement industry-standard technical and organisational measures to protect your data from unauthorised access, alteration, or disclosure. These include encryption protocols, secure servers, and restricted internal access controls. While we strive to maintain robust security, no system is entirely immune to risk, and we encourage you to safeguard your FairSpin login credentials.

Data Retention

We retain your personal and financial information for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Typically, we retain account data for a minimum period required under AML regulations, even after account closure.

Your Rights

Depending on your jurisdiction, you may have rights regarding your personal data, including:

• You have the right to access the personal information we hold about you
• You may request correction of inaccurate or incomplete data
• You can request deletion of your data, subject to legal and regulatory retention requirements
• You may object to certain processing activities, including marketing communications
• You can withdraw consent for cookie-based tracking at any time

To exercise these rights, please contact our support team at support@fairspin.io.

Children and Age Restrictions

Our services are strictly intended for individuals aged 18 or older, or the legal gambling age in your jurisdiction. We do not knowingly collect data from minors. If we discover that an underage individual has registered a FairSpin casino account, we will terminate the account and delete associated data promptly.

International Data Transfers

As we serve players across multiple countries, including the United Kingdom, Germany, Spain, Poland, and Canada, your data may be transferred and processed outside your country of residence. We ensure that any such transfers comply with applicable data protection standards, regardless of where our servers or partners are located.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this page regularly. Continued use of our fair spin casino services after updates constitutes acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your data, please reach out to our support team via live chat, available 24/7, or email us directly at support@fairspin.io. We are committed to addressing your concerns promptly and transparently.